Ez96 Platform Terms and Conditions

1Introduction and Acceptance of Terms

The ez96 platform (hereinafter referred to as "ez96", "we", or "the platform") is an online entertainment service operated for eligible Malaysia users. These terms and conditions govern your use of all services, products, and features provided through the ez96 platform, including the website, mobile app, and any related services.

By completing the account registration process, making a deposit, or using any ez96 service, you automatically agree to be bound by these terms and conditions, along with the ez96 Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

2User Eligibility

To use ez96 services, you must meet all of the following eligibility requirements at all times throughout your use of the platform:

• Be at least 18 years — ez96 does not permit underage users under any circumstances.
• Reside in a region where participation in online entertainment activities such as those offered by ez96 is permitted.
• Has never been declared or adjudicated as bankrupt, insolvent, or subject to any insolvency proceedings.
• Registering and using the platform in your own personal capacity, not on behalf of any third party.
• Have never been suspended, blocked, or banned from using the ez96 platform previously.
• Is not included on any sanctions list or active self-exclusion program.

Ez96 reserves the right to request proof of eligibility at any time. Failure to prove eligibility may result in account suspension or closure and forfeiture of the associated account balance.

3Account Registration

Each user is permitted to hold only one active ez96 account. Registering multiple accounts is strictly prohibited and may result in the closure of all associated accounts without refund of any remaining balance.

• The information you provide during registration must be accurate, complete, and kept up to date at all times.
• The name on your ez96 account must match the name of the bank account holder used for transactions.
• You are solely responsible for keeping your ez96 account username and password secure and confidential at all times.
• All activity that occurs through your account is your responsibility, including any consequences arising from failure to keep your password secure.
• KYC (Know Your Customer) verification is required before your first withdrawal, and ez96 reserves the right to request documents at any time.
• Transferring, selling, or lending your account to any third party is strictly prohibited.

4Deposits and Withdrawals

Ez96 supports a wide range of payment methods popular in Malaysia, including FPX, bank transfers, and local e-wallets. All transactions are processed through secure channels encrypted with 256-bit SSL technology.

• Minimum and maximum deposit amounts for each payment method may vary and are subject to limits set by ez96 from time to time.
• Withdrawals can only be processed to a bank account or digital wallet registered under the same name as your ez96 account.
• Withdrawal requests that have passed KYC review are typically processed in under 5 minutes on business days.
• ez96 reserves the right to request additional verification documents before processing any withdrawal that exceeds a specified amount.
• Any attempt to manipulate the payment system or commit transaction fraud will be reported to the relevant authorities.
• Refunds of the original deposit are prohibited except under circumstances specifically defined by ez96 policy.

5Bonuses and Promotions

Ez96 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, rebates, and special contests. Each bonus and promotion is subject to the specific terms and conditions stated alongside the respective offer.

• All bonuses are subject to wagering requirements that must be fulfilled before any withdrawal is permitted.
• Each user is eligible for the welcome bonus once only. Attempting to claim the same bonus through multiple accounts will result in bonus cancellation and account closure.
• ez96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses credited to a user's account may not be transferred to another account under any circumstances.
• ez96 reserves the right to cancel bonuses and associated funds if there is reasonable suspicion of fraud or abuse of the promotions system.

6Game Rules

All games available on the ez96 platform are run using a Random Number Generator (RNG) that has been verified and audited by an independent party. All game outcomes are final and non-disputable except in cases of proven technical failure.

• The use of any automated software, bots, or third-party tools to influence game outcomes is strictly prohibited.
• In the event of a technical failure during a game session, any affected bets may be voided and funds returned to the user's account.
• ez96 reserves the right to void or reject any bet placed based on incorrect information or as a result of a system error.
• Minimum and maximum wagering limits for each game are set by the game provider and ez96, and may vary.
• Wins resulting from fraud, manipulation, or exploitation of system bugs will be voided in full.

7Prohibited User Conduct

Ez96 users are required to uphold the established conduct standards at all times. The following actions are prohibited and may result in permanent account suspension or closure:

• Providing false or misleading information during registration or the KYC process.
• Using a payment method that does not belong to you, or using another person's credit or debit card without authorisation.
• Attempting to exploit technical loopholes, bugs, or vulnerabilities in the ez96 system for personal gain.
• Threatening, insulting, or harassing any ez96 staff or other users through the platform.
• Engaging in money laundering or using the ez96 platform for any illegal activity.
• Colluding with other users to defraud the system or manipulate game outcomes.

8Personal Data Protection

Ez96 takes seriously our responsibility to protect the personal data of every user. All information collected, processed, and stored by ez96 is subject to our Privacy Policy, which forms part of this agreement.

• Your personal data is stored with 256-bit SSL encryption and is only accessible by authorised ez96 staff.
• Your information will not be sold, leased, or shared with third parties for marketing purposes without your consent.
• ez96 may share your information with relevant authorities if required by law or court order.
• You have the right to request access, correction, or deletion of your personal data by contacting the ez96 support team.

9Account Suspension and Closure

Ez96 reserves the right to suspend or close a user's account without prior notice under certain circumstances. Users also have the right to request closure of their own account at any time.

• Account closure requests can be submitted through the ez96 support team via live chat or official email.
• Any valid account balance at the time of closure will be returned to the user once all conditions are met, subject to the necessary investigation.
• ez96 reserves the right to hold account balances while an investigation into fraud or suspicious activity is ongoing.
• Accounts closed due to terms violations are not eligible to receive any unreleased bonus balance.
• Users who have activated self-exclusion may not re-register until the exclusion period has ended.

10ez96 Limitation of Liability

To the extent permitted by applicable law, ez96's liability to users is limited to the value of funds held in the user's account at the time of the incident. ez96 shall not be liable for:

• Any indirect losses, consequential losses, or special damages arising from use of the platform.
• Service disruptions caused by events beyond our control, such as natural disasters, internet infrastructure failures, or regulatory actions.
• Loss of opportunity or anticipated profits resulting from temporary platform technical failures.
• Any losses arising from a user's failure to maintain the security of their account.

11Amendments to Terms and Conditions

Ez96 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments will take effect immediately upon publication on the ez96 platform.

• Users will be notified of major changes via in-platform notifications or their registered email address.
• Continued use of the ez96 platform after any amendments are published constitutes full acceptance of the revised terms.
• It is the user's responsibility to review the terms and conditions periodically to ensure they remain informed of the latest version.
• The last updated date is shown at the top of this document for user reference.

12Contact Us

If you have any questions, concerns, or enquiries regarding these terms and conditions, the ez96 support team is ready to assist you at any time. We operate 24 hours a day, 7 days a week, including public holidays.

• Live Chat — the fastest way to get immediate assistance directly from the ez96 platform.
• Support email: [email protected] — for enquiries that require a written response.
• Average live chat response time: under 2 minutes during peak hours.